Niclas Cedermalm
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Recent activity by Niclas Cedermalm-
ZenTech's Ultimate Config Guide
You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choose. Even Colors! You can also include images and video.
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Mastering Customer Onboarding
1. Define expectations and set milestones. I'm a huge advocate of asking as many questions as possible, but this is especially important in the first few days and weeks of engagement with your cust...
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Implementing your user adoption strategy
Here are my final thoughts: If you are already tracking logins and clicks and product engagement, that’s great! But do understand that adoption is just not about activity, it’s about building confi...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...
-
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...